Help Desk
Case Reporting Ticketing System
Case Centro Pro is an
online case management
help desk
software case
reporting and
ticketing system with a built in
customer relationship management database, with versions and prices to suit every
maintenance service provider company in your industry
sector.
There are a number of different features
available
based on service industry sector and volume
licensing. May
we take the opportunity for thanking you for visiting
and reading our website. We hope that you will sign up
and try our software for free with no
obligations to buy.
Case Management Software /
Help Desk Software
Accessible via a website portal
available to all of your clients staff or users as well
as yourselves, via a simple email address login, allows
users making
or raising cases and scheduling maintenance work easy and reliable.
click to see a larger view
You can also easily online chat with, email, SMS/text a
user, and record document the contact. Nothing is ever forgotten and the level of
service
provided to your client is improved. As your business grows,
so does the complexity, our
support software can help you to give you the best visibility of
all of your on going case tasks across all your clients
users in real
time.
|
Not only will Case Centre
Pro alert you to a potential missed
SLA (service level agreement), you can also
report on activity by client, user,
priority, current status, SLA
response, SLA fix times etc.,
ensuring that you provide the
optimum service to your clients
and see where the majority of
your work comes from. |
|
click to see
a larger view |
Safe and Secure
Our portal is clustered on our own
global
cluster of Linux servers located in different continents, and
uses industry standard SSL (secure socket layer or a "yellow padlock") security
ensuring all information entered into the system is not
only secure, but always available in the cloud.
Coupled with our
non disclosure agreement, you are safe
in the knowledge that information entered into the
portal will not be passed on nor sold to another third
party.
Built
in Help Desk Knowledge Base Solutions Tool
|
Service
providers who use the solutions
knowledge base within Case Centre
Pro can improve their
profitability by
increasing the number of cases
handled daily by support staff
and engineers due to
increased efficiency
in using our Solutions
knowledge base tool, thereby
expediting resolutions, and
allowing end users some access
to simple resolutions, see the
example below. |
|
click to see a larger view |
|
This efficiency achieved by allowing access to a solution
stored in the tool by the service provider, enabling the
user to try a solution themselves first.
Solutions are graded by difficulty, and can be
matched to a users expertise level set by the service
provider. Our
knowledge base solutions is constantly reviewed and
aims to provide the most
reliable solution to a problem.
The solutions tool is optional,
and can be disabled by a service
provider if desired. |
|
