In all of our paid for
versions, there is an unlimited number of
users for both you and all of your clients
users.
Please also note, that there is a version
called "Unlimited". In the unlimited
version, there is also an unlimited number
of clients who can have an unlimited number
of client users.
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Your users can be
automatically updated to the progression of
a case via email. Comments, chat, and
status changes can all be automatically sent
to the user in real time.
If a third party is involved
with the case, then they too can be updated
with the progression of the case and/or
comments made.
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Finding solutions to known problems
should be easy with our case management system, allowing
you to resolve your client's problem both quickly and
easily. Solutions are graded by difficulty.
Some solutions are so easy that they are graded as a
user self fix. Thus, the system will automatically
send the user step by step instructions on how to
resolve a simple operation, saving your support staff
time, and improving your service levels.
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You can send SMS text
messages to users direct from the system,
both keeping the user up to date should
their email be inoperative.
Client users can also SMS
text message your support staff via the
system, ideal for times when you wish not to
disclose private mobile phone numbers or out
of hours support.
You can also combine
client server monitoring with SMS text
messages to yourselves to inform you of a
server failure. |
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As our systems are clustered
in different continents around the globe, we
have the ability to monitor your clients
systems safe in the knowledge that our
systems are unlikely to be a single point of
failure.
All of the nodes in our
cluster will monitor your clients services,
and will vote on if a service is online and
available. If not, an email alert can
be sent to you, a third party, or your
client.
We are able to monitor the
following services: HTTP/HTTPS, SMTP, POP3,
IMAP, MySQL, MSSQL, etc., in addition to a
custom port.
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You can customise Case Centre
Pro with your own logo in the top left hand
corner of every screen and on every email.
Your emails go out with your own domain name
reply address. We
can additionally and optionally completely
white badge and customise Case Centre Pro to
work with your own domain, however, to do
this we need a dedicated domain name.
We need to manage the DNS on the domain name
as we need to manage records on the fly due
to the nature of our cluster, and we will
need to organise custom SSL certificates for
your dedicated domain. Due to this
technicality, this dedicated domain cannot
be used for anything else.
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