There is a web app version of our CRM database software, allowing a remote field service engineer to access the records and update the case in real time without constantly having to call back to the office. Our software will improve work patterns, and productivity.
We launched today a new version of our case management system, Case Centre Pro, that has a built in web app to allow maintenance staff, engineers and staff on the road at client premises access to the central database system with the intention of updating the history of cases in real time. Improving Customer Relationships … Read more
When an engineer visits a number of customer sites during a busy working day, the engineer is likely to be on their device (phone or tablet) accessing Case Centre Pro’s mobile app in which to obtain work case detail, communicate with customers, the office and record actions taken in real time. Battery life In … Read more