it help desk software

Case Management Remotely Report User Cases

9th August 20161st August 2016 by Mark Smith

So what do you do when you are sat on beach and an important customer calls you and tells you he has a minor issue with one of his computers? With Case Centre Pro, this is a non issue. Simply go into full customer service mode, thank him for his time in reporting the issue, … Read more

Case Centre Pro on Twitter

For those who prefer Twitter over Facebook, we have today set up a new account on Twitter @CaseCentrePro you can now follow us on Twitter too... →
Voodoo Design creates us some new graphics

We're loving the new banner graphics from Voodoo Design. Thanks Tris, we'll plaster them all over social media..! →
Thanking the NHS
St Patricks Day 2020

Wishing you all a fantastic St. Patrick’s Day Celebration. We are closed on bank holiday Tuesday 17th March 2020, so enjoy your day off and a well earned rest too. →
Merry Christmas 2019

All the staff at Mark Andrew Smith Limited would like to wish all our Case Centre Pro users a very Merry Christmas. We close on Friday 20th December 2019 and reopen on Monday 6th January 2020. →
Merry Christmas 2018

All the staff at Mark Andrew Smith Limited would like to wish all our Case Centre Pro users a very Merry Christmas. We close on Friday 21st December 2018 and reopen on Thursday 3rd January 2019. →
Client New Case Copy Email

When a new case is raised by a client's user, Case Centre Pro automatically sends an email alert to the service provider. A change request came in from a larger client of ours to be able to get a copy of this email alert, but only for their own users.… Read more… →
Recommends Tablets

Many small businesses tend to think of "we'll get an app". This is perfectly fine for lightweight work, or perhaps for capturing a new sales lead, but, consider your field service engineers using a 5 inch phone screen all day long and the strain on their eyes and thumbs trying… Read more… →
VISA Card Problems

I have something technical to say about the recent VISA card payment system being down for most of the EU. Frankly, it is shocking for a company that size to be relying on a single piece of hardware that subsequently failed causing devastating card transaction problems in an age where… Read more… →
New Features

In our never ending quest to improve our software, we have today successfully rolled out a new version of Case Centre Pro with a new updates, new features, and improved searching. New look If you are using an Apple Mac, then the software will automatically adjust it's style to look… Read more… →
How does a busy business owner enjoy a spa hotel?

Many busy business owners would love to find a spa hotel in order to unwind, however, one consideration is always the office interruption and ensuring that their business is continuing in their absence. This can frequently lead to worry and constant phone calls. Well this can be simply avoided. When… Read more… →
Can Business Owners Relax?

Many busy business owners would love to find a private beach in order to unwind, however, one consideration is always to be able to contact the office to ensure that their business is continuing in their absence. This can frequently lead to worry and constant phone calls. Well this can… Read more… →
Helping Small Businesses

We love helping small businesses. We love helping them to flourish by helping them to take orders and improve sales via their website. Case Centre Pro compliments any website by converting that order into a case task for any maintenance business to carry out by sending engineers to site. Case… Read more… →
New GDPR Data Policy

In readiness for the new GDPR (General Data Protection Regulation) laws that are coming in later this month, we have updated and published our updated data policies on our website for openness. Case Centre Pro has been GDPR Compliant for a number of months, so if you are not using… Read more… →
Improving Your Customer Services

Improving your customer services could not be easier nor expensive with Case Centre Pro. We use our own software to ensure that all our clients are kept up to date with the progress of their requests. Here is what a client of ours recently said about our hosting services... #CaseCentrePro #ImprovingCustomerServices →
St Patricks Day 2018

Wishing you all a fantastic St. Patrick's Day Celebration. We are closed on bank holiday Monday 19th March 2018, so enjoy your day off and a well earned rest too. →
Valentines Day 2018

Roses are red, Violets are blue, I missed a comma, from line ten thousand and two... ...so what do we do? We write bespoke apps for your business, making your life easier and more profitable. Treat yourself this Valentines Day by spending more time with your loved one and less… Read more… →
New Small Business Free Version

We like helping smaller maintenance businesses to get ahead, so, we have launched a free version of our maintenance software, Case Centre Pro, with no time limits, no expiry, just the basics to help you get ahead. So get ahead with your existing clients is easy, give them free… Read more… →
Christmas Opening Times 2017

Christmas and New Year Opening Times Facebook has just asked me if I want to put something on my timeline to say that it is Christmas. Have I missed some days out in a drunken coma? Is Facebook premature? Has Jesus altered his birth certificate? Has Santa finally been and… Read more… →
Updates November 2017

We released today a minor update to Case Centre Pro, rolling up an irritation, some minor feature requests, and an intermittent coding error. Overall these minor updates will be well received. Read on if you wish to know the technical changes that were made. Minor Irritation Fixed Over the last year, both… Read more… →