Some IT Support companies use a basic web contacts form for new customers to complete in order to generate new business. We can extend this to capture both this contact information and additionally problem information, and this can be inserted directly into the Case Centre Pro case management system database as a new case, thereby speeding up the new sales channel to valued customer support cycle.
Once a customer of yours is setup on Case Centre Pro, then repeat business is more likely to follow due to the easy access the portal.
Good first impressions may mean customer retention.
