Small businesses think that bespoke software is scarily expensive and is not affordable. Well it needn’t be. This Halloween, don’t miss this trick and treat your business to our bespoke modular rented software for your industry sector so that your business can grow to the next level. With pricing from only €40 or £35 plus … Read more
As storm Ophelia batters Ireland we took the decision to test our disaster plans in case of total country to country communication infrastructure failure. This is a semi technical article explaining what we set out to achieve, how we carried out the test, and our findings. The Test Plan To simulate the loss of Ireland … Read more
Case Centre Pro celebrates St. Patricks Day this year with a change to our logo and a well earned rest. We are closed for the bank holiday and over the weekend and re-open on Monday 20th March 2017. We hope that you enjoy St. Patricks Day too.
In a busy work environment, when the customer asks you to call next week, or, reschedule an appointment, or simply delay for whatever reason, how do you and your team deal with it without calls to and from remote maintenance staff and field service engineers? Well now in Case Centre Pro, you can add a … Read more
How often have you heard when on site “while you are here”, or simply “can you just”, or some other similar phrase from a client. The problem is that some of these requests are outside the scope of the time quoted for as it is additional work, and shockingly nearly 23% of businesses fail to … Read more
Roses are red Violets are blue Find us a new client And we will love you too! To all romantics everywhere who also love our software, find us a new client on Valentines day and we give you £50 commission and a dozen red roses.
2017 is the Chinese year of the fire rooster, not only bringing with it love and romance, but also trust, with a strong sense of time keeping and responsibility at work. This fits in well with our Case Centre Pro scheduler, ensuring your clients are informed when an engineer is to visit, building client trust, helping to … Read more
We have now added sending SMS text messaging to Case Centre Pro for both client contact and also for automatic monitoring of equipment alerts. SMS Text Messaging for Client Contact You can ensure that a client is reminded of an appointment by either manual or automatic reminders, simply set the appointment, and the text you … Read more
We would like to take the opportunity to wish you and your business colleagues every success during 2017. In order to help businesses to that success, Case Centre Pro can help any enterprise regardless of size where you send an engineer, technician or handyman to your clients premises. Give your regular clients free access to … Read more
The staff and I would like to wish you all the very best for Christmas and a prosperous New Year and thank you for your custom during the year. I would also like to thank the team of Stuart and Fiona for their help during the year, and let them enjoy some time off with … Read more
Santa’s Wish List We listen to our clients who have small businesses and from time to time we ask if there is one function that would help them. Top of the Santa wish list this year is an invoice chasing module to help with outstanding and overdue payments from clients and to assist with improving … Read more
In wanting to help small businesses with their data needs, we have revised our software editions to better match the functionality of Case Centre Pro with those of a small business. We now have four editions available, Lite, Standard, Professional and Enterprise in every industry sector. With new monthly low pricing for Lite, this makes … Read more
Case Centre Pro – Case Management System We have updated our pricing from the 1st October 2016 for Case Centre Pro, our on-line cloud case management system for small and medium sized businesses. The new pricing will allow smaller support and maintenance businesses the same access to software that the large corporates use, but, at a … Read more
So who does the lovely graphic icons for our Case Centre Pro Project? It is Tristan King from Voodoo Design in Telford 07870 200026. A really talented designer who can think out of the box. He works with both large and small brands. Here is some of his recent work. Icons and Graphic Design … Read more
So what do you do when you are sat on beach and an important customer calls you and tells you he has a minor issue with one of his computers? With Case Centre Pro, this is a non issue. Simply go into full customer service mode, thank him for his time in reporting the issue, … Read more
Using the mobile app built into Case Centre Pro allows any busy business owner the ability to stay in touch with the business whilst away on holiday. Frequently, a piece of mind contact with the office is all that is needed to chill out by the pool. Nice Place Poor Internet Traveling to a nice … Read more
After the vote on BREXIT, the pound weakened considerably against both the Euro and the US Dollar, making our prices page look simply wrong and out of date. In order to peg the prices as close as possible for our clients outside of Ireland, we will update our pricing policy on a monthly basis. We … Read more
We launched today a new version of our case management system, Case Centre Pro, that has a built in web app to allow maintenance staff, engineers and staff on the road at client premises access to the central database system with the intention of updating the history of cases in real time. Improving Customer Relationships … Read more
When an engineer visits a number of customer sites during a busy working day, the engineer is likely to be on their device (phone or tablet) accessing Case Centre Pro’s mobile app in which to obtain work case detail, communicate with customers, the office and record actions taken in real time. Battery life In … Read more
Very small businesses have a range of pressures, not just financial, that causes them to think twice about opting to invest in any form of case management software. This is a shame, as often, by investing only a little time as well as a small, and I do mean small, budget, it would give a … Read more