Even though copiers have become more reliable in recent years, customers who rely on their copiers frequently need a fast response to any call outs due to failures, usually due to the industry sector they are in. Case Centre Pro can assist with both urgent and non urgent maintenance work simplifying arrangement of visits and improving customer care through better communication.
Customer Care
Assigning engineers to case tasks and automatically letting clients know of the arranged visit along with frequent case updates, assists in improving customer care as well as completing the repair task.
Centralised Documentation
Not only can you document an installation within the case comments, your engineers can also take photos and upload these to Case Centre Pro. If your field service engineers need access to central service manuals, these can be made available to your engineers via Case Centre Pro. When the documents are updated, then all the engineers have access to the update.
Simplifying Servicing
By using Case Centre Pro for all of your tasks, periodic servicing is automatic. Add a reminder diary entry to raise a case direct into your workflow to service the copier, informing the customer at the same time. No more missed appointments because the customer forgot. Simply easy, and efficient too.
Monitoring
Where your client needs monitoring, we can set this up to. Either the device polls our systems, or we can poll it. Ask for details.
Versions
Compare the versions of Case Centre Pro to meet the budget and features needed for your business.
